Frequently Asked Questions

Everything you need to know about our sustainable sound and service.

What materials are used in House of Marley products?

We use eco-conscious materials including FSC® certified wood, recyclable aluminum, and our signature REWIND™ fabric made from reclaimed organic cotton, hemp, and recycled plastic bottles.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging within 30 days for a full refund.

Do House of Marley products come with a warranty?

Yes, most of our headphones and speakers include a 2-year limited warranty that covers manufacturing defects from the original date of purchase.

How do I pair my Bluetooth speakers or headphones?

Ensure your device is in pairing mode by holding the Bluetooth button until the indicator light flashes. Select the House of Marley model from your device's Bluetooth settings to connect.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.